Frequently Asked Questions

Send us your brief via the Request a Quote form, email ([email protected]), or WhatsApp. Include reference art, target size, quantity, and deadline. We reply within 24 hours (Mon–Fri).

Anything visual — sketch (phone photo fine), digital art (PNG/JPG/PDF), 3D renders (.obj/.fbx/.stl), or even screenshots. Our pattern designers work with anything.

Yes. Send yours, or we can send a template mutual NDA. Reference materials are restricted to the PM and direct pattern team.

24 hours on weekdays for standard briefs. Complex multi-SKU quotes can take up to 48 hours.

No — quotes and feasibility reviews are always free.

MOQ depends on product type, design complexity, and production method. For selected custom plush projects, MOQ may start from 500 pcs. Samples are paid and reviewed per design.

Factory-direct pricing depends on design, material, size, quantity, and packaging. See the Pricing page for how quotes are calculated.

Samples: 100% upfront. Bulk: 30% deposit on order confirmation, 70% balance before dispatch. T/T bank transfer standard; PayPal/Stripe available under $5K.

USD, EUR, GBP, AUD, CAD, JPY.

Not the quote — we cost at actuals. But scope is: swap materials, simplify packaging, or pick sea freight to reduce the total. Your PM walks through trade-offs.

Quantity can affect the factory-direct quotation. Final pricing is reviewed by design, materials, size, quantity, and packaging.

USD 150–200 per design, depending on complexity. Shipping is quoted separately at actual cost.

Up to 3 sample rounds may be arranged depending on design complexity and project needs.

Sample time is usually 7–14 days after artwork and details are confirmed. Complex designs can require more time.

Sample fee is refundable for confirmed bulk orders of 3,000 pcs or more.

Yes — base $150–$200 for the first, then +$80 for each additional size/variant.

25–45 days usually after sample approval and deposit, depending on quantity, materials, production method, and current capacity.

Approx. 300,000 plush units per month, depending on product type and current capacity.

Core production is handled through our owned Dongguan plush manufacturing facility. Capacity and schedule are reviewed before production starts.

Your Dedicated PM sends milestone updates at 5 points: sample approval, material intake, mid-production photo update, final QC, dispatch. You can request extra photos anytime.

We flag delay risks early and confirm timelines by project scope, quantity, material requirements, and current capacity.

BSCI, ISO 9001, FAMA, OEKO-TEX-sourced fabrics, and AQL 2.5 may be referenced where applicable. Product testing such as EN71 / ASTM / CPSIA / REACH can be arranged according to target market and order requirements.

FAMA may be handled as a facility/compliance capability reference when required by licensed orders and buyer requirements.

Specific safety testing requirements can be arranged according to the order, target market, and buyer requirements.

SGS, Intertek, or TÜV Rheinland — you pick. All three are globally accepted.

Tracking label requirements can be reviewed according to the target market and buyer requirements.

Worldwide. Primary markets: USA, Canada, UK, EU, Japan, Australia, Middle East. We've shipped to 40+ countries.

EXW (you arrange freight), FOB (we to port), CIF (we to destination port), and DDP (we door-deliver duty paid). DDP is most popular for first-time US importers.

Air freight is faster and higher cost. Sea freight is slower and lower cost per unit. Shipping method is reviewed by order size, destination, and deadline.

Yes — FBA-ready packing (polybag + FNSKU) is a standard service. Send us your FBA shipment plan.

At origin, yes (China export). At destination, depends on Incoterm — under DDP we coordinate with a destination broker; under FOB/CIF the client's broker handles.

Licensed character production requires buyer-provided authorization before bulk production. FAMA-related documentation can be reviewed where required by the licensor or buyer.

No. If you can't demonstrate rights to the design, we pass. This protects you (from takedown) and us (from licensor blacklist).

You do. The 3D pattern generated from your reference is your IP. We retain the right to keep it archived for reorders.

We don't share designs across clients. We'll happily manufacture two different-looking anime plush for two different studios; we won't replicate one client's design for another.

Our owned Dongguan plush manufacturing facility is in Chashan Town, Dongguan, Guangdong, China.

Yes — we coordinate airport pickup from Guangzhou or Shenzhen. Video-call tours welcome for remote stakeholders.

English, Mandarin, Japanese. Other European languages on request (often via a bilingual team lead).

Mon–Fri 9:00–18:00 CST (UTC+8). WhatsApp responses typically within the same working day.

Our specialty is plush, stuffed animals, and soft fabric toys. For hard-good products (figurines, resin, plastic), we'll refer you to partner factories we trust.

Yes. Fabric, filling, recycled-material, or other material requirements can be reviewed according to buyer requirements and available supplier documentation.