This Privacy Policy explains how The Plush Maker ("we", "us", "our") collects, uses, stores, and protects personal data you share with us when you use our website, request a quote, place an order, or otherwise communicate with us. We comply with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and applicable data-protection laws in other jurisdictions where we operate.
The Plush Maker is a custom plush toy manufacturer headquartered in Chashan Town, Dongguan, Guangdong Province, China. For the purposes of this policy, we act as the data controller of personal data you share with us.
Contact point: [email protected]
We collect the following categories of personal data:
Under GDPR, we rely on one or more of the following legal bases: (a) performance of a contract with you, (b) your explicit consent, (c) our legitimate business interests (e.g. responding to inquiries), and (d) compliance with a legal obligation.
We share your data only with third parties who support our operations, including:
Our website uses cookies to remember your preferences, analyse traffic, and deliver a better experience. You can disable cookies through your browser settings. See our Cookie Policy for details.
We retain personal data only as long as necessary for the purposes set out in this policy — typically 7 years for order/invoice records (for tax compliance), and shorter for unused quote inquiries (usually 24 months).
Depending on your jurisdiction, you have the right to:
To exercise these rights, contact [email protected]. We respond within 30 days.
We are based in China. When we transfer data to and from the EU/UK/US, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) to protect your data to equivalent standards.
We implement appropriate technical and organizational measures including encrypted transmission (HTTPS), access controls, regular security audits, and staff training. No method of transmission over the Internet is 100% secure, but we work to industry-standard protections.
Our services are business-to-business. We do not knowingly collect personal data from children under 16. If we learn that we have collected such data, we delete it promptly.
We may update this policy to reflect changes in our practices or legal requirements. We will notify material changes via email (if you are a registered customer) or a prominent notice on our website.
Questions, requests, or concerns about this policy:
Send us your inquiries and let us bring them into plush toys. We will contact you within 24 hours.